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Privacy Policy

Your Personal Health Information

“Ramsay Street Clinics is committed to ensuring our patient’s personal information is professionally managed in accordance with all Australian Privacy Principles (current as of 12/12/2023).

Our Privacy Policy is revised on regular basis in line with the OAIC legislation.

Your doctor needs information about your past and present health to provide you with high quality care.  This practice will ensure you are able to discuss your health with your doctor in private.

This practice follows the guidelines of the “Handbook for the Management of Health Information in Private Medical Practice”.  The Handbook was produced by the Royal Australian College of General Practitioners.  The Handbook incorporates the provisions of Federal and State Privacy Legislation. This means that your personal health information is kept private and secure.

Your Medical Records

Your doctor will do his/her best to ensure your medical records:

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  • are accurate, comprehensive, well-organised and legible.

  • are up to date.

  • have enough information to allow another doctor to care for you.

  • do not contain offensive or irrelevant comments about you.

  • contain a summary of your care.

  • can be used to remind you, with your permission, to return for follow up, check-ups and reviews.

  • Have a summary uploaded onto your My Health record unless you request otherwise

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Your doctor will only collect information which is relevant to your medical care.  If you are uncertain as to why information is being requested, ask your doctor.

If you want access to health care services and want to maintain your anonymity, ask your doctor.

Providing your information to other doctors

The doctor(s) in this practice respect your right to decide how your personal health information is used or disclosed (for example to other doctors).  In all but exceptional circumstances, personal information that identifies you will be sent to other people only with your consent.  We asked you to sign consent at the time of joining this practice for this reason. In this practice, it is customary for all doctors to have access to all the medical records. If you have any concerns about other doctors at this practice being able to see your records, discuss your concerns with your doctor.

Providing your information to others

Your doctor will not disclose your personal health information to a third party unless:

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  • you have consented to the disclosure: or

  • this disclosure is necessary because you are at risk of harm without treatment, and you are unable to give consent – for example you might be unconscious after an accident; or

  • your doctor is legally obliged to disclose the information (e.g., notification of certain infectious diseases or suspected child abuse, or a subpoena or court order); or

  • the information is necessary to obtain Medicare payments or other health insurance rebates.

  • or there is an overriding public health and safety interest in the release of the information.

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